Host a complete Web-based help desk, customer support and sales CRM system for your business. The paid help desk software solution can offer your organization comprehensive, enterprise-grade help desk capabilities. Web Help Desk Full Edition is designed to provide all the features of the free help desk tool and an additional suite of services capable of transforming and improving your help desk operations.

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A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.

Powerful Service Desk SysAid

Help Desk, asset management, reports & analytics, with best-of-breed integrations in a single workspace.

Basic, Lightweight & FREE

Better Customer Support

Thousands use HESK help desk software daily to track, organize and resolve customer issues.

Less Support Work

86% of users say the integrated knowledgebase decreased the number of their support requests.

Faster Response Time

Keep customers happy and your team on top of things with the right data at the right time.

Cloud help desk available

Get your help desk up and running in minutes with the hassle-free HESK cloud service.

Downloaded over 650,000 times. Used by individuals to names like:

When HESK Is Not Enough, Try SysAid

From incident to resolution, and everything in between, use SysAid's centralized solution to manage all your IT tasks.

• Ticketing system, self-service portal, knowledge base, password reset, remote control, and more
• Asset management built into your help desk—to secure, monitor, manage, and patch assets
• Any deployment—on-prem, cloud, and single tenant
• Completely customizable, supporting unlimited custom fields/forms

Over 10,000 Companies Rely On SysAid

Macbook

Not sure which is the right solution for you? Compare HESK and SysAid features here

You want repeat, not frustrated customers

Help them resolve common issues quickly by addressing them in the knowledgebase.

When needed, they readily submit a question/issue—a support ticket is born.

Stay in control of your customer support

Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.

Setup staff accounts, restrict their access and functionality, see who is working on what.

All the information right when you need it

Each support ticket contains request details and lets you talk back-and-forth with the customer.

Assign tickets, add notes, attach files, modify status and track time spent working on a ticket.

People will love you for it

Free Help Desk Software Mac Download

Canned responses, ticket templates, custom data fields, custom statuses, 100+ options.

Your staff and customers will love you for the power and simplicity HESK help desk software brings.

HELP DESK

Work from a single platform to efficiently manage all your IT tasks. A powerful ticket management tool with advanced automation features.

ASSET MANAGEMENT

Easily track your hardware and software, including mobile devices from within the help desk. View, secure, control and manage your assets in one place.

ANALYTICS

Get valuable insight into service desk performance. Make informed decisions on opportunities to improve operational performance and IT service delivery.

TOOLS

Benefit from a range of out-of-the-box tools that will save you time, money, and energy — including: email & LDAP integrations, live chat, mobile apps, tasks & projects, and remote desktop for saving on expensive VPN connections.

MARKETPLACE

SysAid offers pre-built integrations with leading software applications and powerful services, such as Trello, Slack, TeamViewer, Nagios, and SolarWinds.

SysAid empowers IT professionals just like you, and is accredited by industry analysts as an outstanding, mature leader in help desk